Embrace the Ease of Expertise
Website Support Packages
Welcome to our exclusive suite of Website Maintenance Services, meticulously crafted to ensure your digital platform operates at peak performance around the clock. Whether you’re a dynamic content creator, a business on the brink of expansion, or simply seeking peace of mind knowing your website is in expert hands, we have the perfect package tailored to your needs.
How can I help?
What’s in the Plan?
Here’s a snapshot of the key components that make our website support plan invaluable for our clients.Â
Website Hosting
Web hosting is the cornerstone of your website. It underpins security, performance, optimization, and user-friendliness. We provide premium hosting services to all our clients, ensuring that you have nothing to worry about.
Website Updates
Similar to how your phone requires software updates, your website also needs regular updates. Moreover, outdated plugins are the leading cause of website hacks. We manage weekly updates on your behalf.
Monitoring & Security
Our specialized tools are designed to monitor your website’s traffic and activity, safeguard against potential hacks or breaches, and oversee the “up time” to guarantee that your site is operational and running smoothly.
Website Backups
Consistent website backups are crucial for various reasons, primarily to ensure that if restoration, transfer, or downloading is necessary, we provide external backups and restore points for all clients enrolled in our plans.
Website Optimization
To ensure websites load quickly and perform efficiently, it’s essential to optimize files, databases, and media. We utilize specialized tools designed to maintain your site’s optimization and smooth operation, as well as to clear out any ‘web gunk’.
Monthly Reporting
There’s no need for you to decipher what’s happening on your site. We simplify this for you with a comprehensive yet concise monthly report that also emphasizes our ongoing monthly activities on your site.
Priority Support
As a valued client, you receive priority support. We will provide you with exclusive contact details to reach us whenever you need an update, have additional requests, or any questions. Our commitment is to respond within 24 hours on business days.
Personal Consultations
Every month, we’re by your side, keeping tabs on the “web side” of your business. This insight allows us to provide strategic advice, innovative marketing ideas, and best practices for conversion to enhance your site. We can review these on a quarterly or annual basis, tailored to your plan.
Auto Privacy Policy
Every website requires a current privacy policy to protect the traffic and activity of its visitors. Our partnership with Termageddon ensures your site remains compliant through auto-updating policies that generate automatically.
Your Website Deserves Respectful, Expert Support.
You’re managing a business, serving your customers. When technical glitches emerge, you shouldn’t have to tackle them alone. I’m here to provide the skilled, respectful support you deserve.
No Mansplaining. No Judgment. Just Solutions.
I get it. The tech world can be daunting, especially when it feels like you’re expected to know everything. That’s not how I operate. No condescension, no judgment—just genuine help.
Ready to get started?
Choose Your Plan
Basic
For low active, small/medium sized sites- Website Updates
- Monthly Website Backups
- Standard Website Optimization
- Level 1 Monitoring & Security
- Uptime Monitoring
- Monthly Reporting
- Standard Support
- -Allotted monthly time for updates
- -Website Review Consult Call
- 1 month free if prepay for 1 year
- Bonus: Auto-updating privacy policy
Deluxe
For moderately active, small/medium sized sites- Website Updates
- Weekly Website Backups
- Premium Website Optimization
- Level 2 Monitoring & Security
- Uptime Monitoring
- Monthly Reporting
- Priority Support
- Up to 1 hour/mo of time
- Annual website review call
- 1 month free if prepay for 1 year
- Bonus: Auto-updating privacy Policy
Premium
For highly active, larger/advanced sites- Website Updates
- Daily Website Backups
- Elite Website Optimization
- Level 3 Monitoring & Security
- Uptime Monitoring
- Monthly Reporting
- Elite Support
- Up to 3 hours/mo of time
- Quarterly website review call
- 1 month free if prepay for 1 year
- Bonus: Auto-updating privacy policy
Client Testimonials
What others say?
Trish has an incredible way of breaking down even the most complex issues into manageable solutions. Not only has she resolved every challenge I’ve thrown her way, but she’s also taken the time to ensure I understand the ‘how’ and ‘why’ behind each solution. It’s this approach that has transformed my approach to web design.
Thanks to Trish, I now face each project with a newfound confidence. No problem feels too big or insurmountable because I know I have a secret weapon in my back pocket.Â
Common Questions
FAQ’s
Are there any cancellation fees?
No, there are no cancellation fees. You can cancel your plan at any time without any additional charges.
Are there any setup fees?
No, there are no setup fees. Our website support plan does not require any initial setup costs.
Do you offer just maintenance?
Yes, we offer maintenance-only plans if you do not need the full range of support services. Contact us for more details on our maintenance-only options.
What if I pass on the plan?
If you decide to pass on the plan, you won’t have access to our ongoing maintenance and support services. This could leave your website vulnerable to security risks and performance issues.
Can I join if I originally pass on the plan?
Yes, you can join the support plan at any time, even if you initially pass on it. Just reach out to us when you’re ready to get started.
What if I require more time than the monthly support time allows?
If you require more support time than what is included in your plan, we offer additional support hours at a discounted rate. Contact us to discuss your specific needs and arrange for extra time.
What if I pass on the plan and my site gets hacked?
If your site gets hacked and you are not on our support plan, we can still help you with emergency recovery services. However, this will be billed at our standard hourly rate.
Do you take on sites that you didn't build?
Yes, we support websites regardless of whether we originally built them. Our team is experienced with a wide range of platforms and technologies.
Do you offer price breaks for multiple sites?
Yes, we offer discounts for clients who need support for multiple websites. Contact us to discuss your requirements and get a custom quote.
Does my monthly update time roll over?
No, the monthly update time does not roll over. The allotted time resets each month to ensure consistent, ongoing support and maintenance.
What's included in the monthly time?
The monthly time includes regular software updates, security checks, performance optimization, content updates, minor design changes, and technical support. We prioritize tasks based on your needs to keep your website running smoothly.